Terms & Conditions
The purpose of this document is to establish the general terms and conditions of stipulation of preliminary booking and online booking services (hereinafter and jointly, the “Preliminary Booking and Online Booking Services” or the “Services”) of Ingrid Hotels S.p.A. (hereinafter the “Terms and Conditions”), having its registered office at Via Hugo, 2 - 20123 Milan - Italy, Tax ID no. 02999420272, VAT no. 03350660282, (hereinafter referred to by the term “Ingrid”). The word “User” shall mean in this context all persons and/or entities which access the site owned by Ingrid www.dahotels.com (hereinafter the “Website”) and/or use its Services.
The use of the Services shall presume the full and unreserved acceptance and validity of each and every one of the Terms and Conditions, which shall be deemed to be automatically included in the contract that will be signed with Ingrid without the need to transcribe them therein, as stated in the latest updated version.
The User is advised to read carefully the Terms and Conditions, as well as any other Web page, document or information referred to therein, before making use of the Services.
Ingrid reserves the right to amend these Terms and Conditions, particularly in view of any regulatory changes that may occur, giving notice to Users via the Website.
2. Use of Ingrid’s preliminary booking and online booking services
2.1. Preliminary Booking Services
The preliminary booking services are purely informative and are aimed solely at offering the User the opportunity to see what rooms are available at a hotel or in a city of his/her choice. The User undertakes not to use the Website for any illegal purpose or in breach of local, national and/or international laws, in particular as regards intellectual property, as specified in art. 4 below.
2.2. Online Booking Services
Online booking services are intended for the purpose of booking one or more rooms at any one of the Ingrid hotels.
b. Stipulation procedure
When using the above mentioned service, the User will receive an e-mail stating the booking confirmation procedure. Once the booking is completed, the User will receive an e-mail confirmation which will also serve as evidence of the booking. The User undertakes, in the course of the booking procedure and in making use of the Services, to provide accurate and truthful information and data, relieving Ingrid of any consequence and/or liability arising from any inaccuracy or untruthfulness of the same.
For each booking made, Ingrid will request the User’s credit card information as a guarantee.
d. Booking cancellation and penalty
Booking cancellations by the User must take place by 4 p.m. (hotel local time) of the day before the date of arrival. If the User should cancel after this deadline, or in the event of a no-show, Ingrid will charge the User a penalty equal to the amount of the first night of the stay (VAT and taxes included).
This clause shall not apply during high occupancy periods (fairs, meetings, events etc.) and in the case of bookings made at special rates. In such cases, only the respective special conditions shall apply.
f. Rules regarding children
Rules regarding children are determined by the administration of every Ingrid hotel facility, as established in current contracts. Ingrid may request documentation that allows adults to be identified as parents/holders of parental responsibility/teachers/guardians as authorised persons.
g. Prices per room and overnight stay
The prices, expressed in Euros, shall be as stated in writing at the time of booking for the stated period, including VAT. Ingrid reserves the right to change these rates, without prior notice, at its sole discretion, without this being applicable to bookings which have been already confirmed, except for changes in taxes and/or charges.
Booking fees are specified during the booking process. VAT and sales taxes will be applied to the rates, in addition to any other taxes which apply according to the local regulations of each country. The above mentioned local taxes must be paid directly to the hotel.
If the tax rate should change during the period between the date of booking and the date of the supply of the services, thus resulting in a price difference, depending on the tax regulation, the tax rate applied to the final price shall correspond to the rate applicable at the time of supply of the services or to the accrual, even if the rate at the time of the supply of the services should result in an increase in the final price compared to that communicated to the customer at the time of booking.
2.3 Obligations of the User
The User undertakes to use the Services and the services supplied in Ingrid’s facilities in accordance with the law, morals, good habits and public order, as well as the provisions of these Terms and Conditions. Consequently, the User is forbidden from using the Services and services supplied at Ingrid’s facilities for purposes or effects which are unlawful and/or contrary to what is established in these Terms and Conditions, which are detrimental to the rights and/or interests of third parties or which may in any way be harmful to Ingrid and/or its image, its customers or any third party.
3. Processing of personal data
Ingrid, as Data Controller of the personal data, firmly believes that transparency is the basis of the relationship with its customers and users.
For this reason, it intends to ensure maximum clarity regarding its use of personal data.
4. Correct use of the contents of the Website by the User.
Ingrid declares that it owns the industrial property rights (on trademarks, trade names, etc.) contained in the Website and/or that they are used legally under user agreements or licences and that they are protected by current regulations on industrial property. Ingrid does not grant any licence or authorisation to use its industrial and intellectual property rights or any other property or right connected to the Website.
The User undertakes to use the Website in a diligent, correct and lawful manner and, in particular, agrees not to:
(a) suppress, circumvent, manipulate or use the trademarks, trade names and other industrial property assets belonging to Ingrid and contained on the Website and/or products marketed on Ingrid’s Website as well as the technical protection devices, fingerprints or any other information mechanism which may be contained therein.
(b) use the contents and information obtained from the Website for the purpose of sending any advertisements, communications or any kind of unsolicited messages intended for any direct sale or any other commercial purpose and/or addressed to multiple individuals.
(c) reproduce or copy, distribute, allow public access by means of any public communication system, transform or amend the content unless expressly authorised by the respective rights holder or when this is legally permitted.
(d) generally, use the content in a manner, for purposes or with effects that are contrary to the law, morals and generally accepted good habits and public order.
5. Exclusion from guarantees and liability
5.1 Ingrid does not guarantee the reliability, nor the availability or continuity of the Services, and therefore declines all responsibility for any harm of any kind that may be due to the unavailability, unreliability or discontinuity of its Website and of the Services, although, as far as possible, it will endeavour to provide support to the User concerned.
5.2 Ingrid does not guarantee the absence of viruses or other elements that may cause harm, changes or malfunctions to the User’s software or hardware during use of the Services, and will not therefore be liable for any harm of any kind whatsoever that may derive from these issues, although, as far as possible, it will endeavour to provide support to the User concerned.
5.3 Should Ingrid, albeit acting with due diligence and foresight, be unable to provide the booked rooms and/or be unable to supply the additional services under the agreed conditions, it will offer the User the option (i) to request a full refund of any amount already paid, or (ii) to have the booking replaced by another having similar characteristics in terms of category and quality. If, in case of replacement of the booking, the services offered by Ingrid should be of an inferior category and quality to those of the original booking, Ingrid will be required to reimburse the User for the difference.
6. Safeguard clause
Should any of these Terms and Conditions be declared void or unenforceable, the remaining articles of the Terms and Conditions shall remain in force in accordance with the terms contained herein.
No item in these Terms and Conditions shall affect the statutory rights of the consumer.